tag:status.retrium.com,2005:/historyRetrium Status - Incident History2024-03-29T03:52:36-04:00Retriumtag:status.retrium.com,2005:Incident/200299132024-02-20T12:34:18-05:002024-02-20T12:34:18-05:00Server instability<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:34</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:07</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.retrium.com,2005:Incident/196800532024-01-13T14:00:56-05:002024-01-13T14:00:56-05:00Scheduled maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:43</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/194395292023-12-16T13:31:05-05:002023-12-16T13:31:05-05:00Scheduled maintenace<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/183518202023-09-02T12:00:20-04:002023-09-02T12:00:20-04:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Scheduled</strong> - We will be taking the application offline briefly for maintenance.</p>tag:status.retrium.com,2005:Incident/181188482023-08-12T13:00:20-04:002023-08-12T13:00:20-04:00Scheduled Maintenance<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/180692422023-08-06T17:29:02-04:002023-08-06T17:29:02-04:00Authentication issue due to recent update<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>17:29</var> EDT</small><br><strong>Resolved</strong> - The fix has been tested and deployed. We apologize for any inconvenience this might have caused.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Identified</strong> - There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.</p>tag:status.retrium.com,2005:Incident/180542682023-08-05T13:00:20-04:002023-08-05T13:00:20-04:00Scheduled Maintenance<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:27</var> EDT</small><br><strong>Scheduled</strong> - The app will be taken offline to perform maintenance.</p>tag:status.retrium.com,2005:Incident/179565092023-07-25T18:12:20-04:002023-07-25T18:12:20-04:00Some users experiencing error page for all requests<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Resolved</strong> - The login issues have been resolved, allowing users to load the login page to access Retrium.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>16:32</var> EDT</small><br><strong>Identified</strong> - Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:04</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Investigating</strong> - Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.</p>tag:status.retrium.com,2005:Incident/170033812023-04-29T11:30:28-04:002023-04-29T11:30:28-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>10:02</var> EDT</small><br><strong>Verifying</strong> - The maintenance is now complete. We will monitor it for the duration of the maintenance window for issues. You can return to using Retrium as normal now.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>09:13</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/169033892023-04-22T13:00:20-04:002023-04-22T13:00:20-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>10:13</var> EDT</small><br><strong>Verifying</strong> - The maintenance is now complete. We will monitor the application for the remainder of the maintenance window, but you can now return to using the app as normal</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>12:35</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing an extended maintenance during this time. We will keep this status page updated with any updates during the maintenance window.</p>tag:status.retrium.com,2005:Incident/168548702023-04-15T15:01:23-04:002023-04-15T15:01:23-04:00System Maintenance<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>11:56</var> EDT</small><br><strong>Verifying</strong> - The maintenance is now complete. We are monitoring the updates to the system, and will update this page if we notice any issues. You may need to allow some time for DNS changes to fully propagate, or clear your local DNS cache if you are experiencing issues connecting to the application.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Update</strong> - We will be performing system maintenance during this time. The application may completely go offline while some DNS changes are being applied.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:59</var> EDT</small><br><strong>Scheduled</strong> - We will be performing system maintenance during this time. The application may completely go offline while some DNS changes are being applied.</p>tag:status.retrium.com,2005:Incident/167917512023-04-08T13:09:36-04:002023-04-08T13:09:36-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Completed</strong> - The maintenance has been completed and the application is functioning as normal. Thanks for your patience!</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/167616592023-04-08T12:00:15-04:002023-04-08T12:00:15-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>13:15</var> EDT</small><br><strong>Scheduled</strong> - We will be taking the application offline for maintenance.</p>tag:status.retrium.com,2005:Incident/166330122023-03-25T14:00:19-04:002023-03-25T14:00:19-04:00Scheduled Maintenance<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:20</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/166055072023-03-22T08:47:25-04:002023-03-22T08:47:25-04:00SSO logins not working for all customers<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:47</var> EDT</small><br><strong>Resolved</strong> - We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to support@retrium.com.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:37</var> EDT</small><br><strong>Monitoring</strong> - We have rolled the application back to a previous version and are confirming that SSO logins are working now.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:13</var> EDT</small><br><strong>Identified</strong> - We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:06</var> EDT</small><br><strong>Investigating</strong> - There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.</p>tag:status.retrium.com,2005:Incident/163411252023-03-04T12:17:11-05:002023-03-04T12:17:11-05:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>12:17</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:16</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/160200312023-02-04T12:00:41-05:002023-02-04T12:00:41-05:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:02</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/157916822023-01-07T13:15:45-05:002023-01-07T13:15:45-05:00Scheduled Maintenance<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:05</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/144152082022-12-05T10:13:36-05:002022-12-05T10:13:36-05:00Service Disruption<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Resolved</strong> - The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:52</var> EST</small><br><strong>Update</strong> - The fix has been tested, and we are currently deploying the update to production.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Identified</strong> - We have found the error and are testing the fix.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of users being unable to access their team rooms.</p>tag:status.retrium.com,2005:Incident/142516472022-12-03T11:00:55-05:002022-12-03T11:00:55-05:00Scheduled Maintenance<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>09:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> EST</small><br><strong>Scheduled</strong> - We will be taking Retrium application servers offline for a scheduled maintenance.</p>tag:status.retrium.com,2005:Incident/126629932022-10-30T10:11:42-04:002022-10-30T10:11:42-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>08:10</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>08:07</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.retrium.com,2005:Incident/124932042022-10-22T11:10:34-04:002022-10-22T11:10:34-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Resolved</strong> - The maintenance is now complete.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Investigating</strong> - We are deploying an update that requires a short downtime.</p>tag:status.retrium.com,2005:Incident/113397082022-10-01T13:10:44-04:002022-10-01T13:10:44-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:10</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Update</strong> - The maintenance is now completed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:10</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> EDT</small><br><strong>Scheduled</strong> - The application will be taken offline for scheduled maintenance</p>tag:status.retrium.com,2005:Incident/108246912022-08-14T14:40:37-04:002022-08-14T14:40:37-04:00Application Update<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>10:40</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>10:37</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance.</p>tag:status.retrium.com,2005:Incident/98401312022-04-23T12:05:16-04:002022-04-23T12:05:16-04:00App Update<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:05</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>12:04</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>08:49</var> EDT</small><br><strong>Scheduled</strong> - We will be running some updates to our database that will result in downtime for app.retrium.com and it's associated APIs and services.</p>